AllOver30.com - Frequently Asked Questions

USERNAME AND PASSWORD PROBLEMS
I can't remember my username /password!
Why did my username get blocked?
My log-in won't work!
I just joined and I can't log in - what's up?

MEMBERSHIP AND BILLING SUPPORT
How do I cancel my subscription to AllOver30.com?
What payment methods do you accept?
What do I do if I need to change my credit card on file?

COMMON VIDEO QUESTIONS, PROBLEMS & SOLUTIONS
How do I view AllOver30.com movies?
How do I download your movies to my computer?
I Cannot View MPEG Files ( .MPG )
I Cannot View Windows Media Video Files ( WMV )
A movie I have downloaded appears to be corrupt. What should I do?
I use Firefox as a web browser and cannot view the Broadband Feeds. What's up?

I can't remember my username /password!

To retrieve your username and password, email us directly at support@allover30.com. Please include the email address you signed up with and/or your order number.
If you email please allow adequate time for a response from us.

Why did my username get blocked?

Account sharing violation - Too many unique IP addresses have accessed the AllOver30 member's area using the same username and password. This happens if you share your log-in information or if a hacker guesses your log-in details.
- To avoid this happening again, make sure you never share your username and password. You should also choose username and password combinations which are hard to guess and haven't been used online before. We always recommend alpha-numeric log-ins.
- If your username was blocked for account sharing violation, a new log-in will be sent to the email address that we have on file for the account. If you are an active member and haven't yet received an email with your new information, you can contact our support staff
IP Address Block - If you have multiple unsuccessful log-in attempts, your IP address will be blocked for a short period of time. Please ensure that you wait at least 10 minutes and re-start your web browser before trying to log-in again. If you have forgotten your log-in or if you don't know why your username and password aren't being accepted, please contact our support staff
- Please note that we do not allow website mirroring, ripping or scraping software to be used to download our site.

My log-in won't work!

If you are having trouble logging into the members area, here are some common issues and remedies that you can troubleshoot:
Username and Password are Correct - Make sure you're entering in your username and password exactly as it appears in your confirmation email. Copying and pasting your username and password is the best way to ensure you are entering in your information correctly.
*Please note that usernames and passwords are cAsE sENsitIVe.
Content Restrictors - If you are running a firewall or if your network/browser settings restrict access to adult sites, you might not be able to log into our site. This is often the case if you are surfing from a college/university network or from work.
Blocked Message - If you received a blocked message when you tried to log in, you can find out more information here
Active Membership - If you've cancelled your membership and your billing cycle has ended, then your password will be removed from our database and you will no longer be able to log in. We'd certainly love to have you back as a member anytime!
Other Issues - If you can't remember your username or password or you've tried everything listed above and still can't log in, please contact our support staff.

I just joined AllOver30 and can't log in - What's up?

Thanks for joining AllOver30.com!
Sometimes after you just joined, it can take a few minutes for your log-in to reach our password management database. This process should not take more than 10 minutes.
If you joined over 10 minutes ago, and can't log-in, please ensure that you are entering in your username and password exactly as it appears in your confirmation email.
Please note that usernames and passwords are cAsE sENsiTivE. If you are still having trouble, , please contact our support staff.

How do I cancel my subscription to AllOver30.com?

You can cancel your membership to AllOver30.com at any time. We always give you access to the site for the entire time you paid for, so there's no need to wait until the last minute.
Make sure you provide at least 48 hours notice when canceling to avoid an unwanted charge.
To cancel your membership, you can do either of the following:
-Contact the billing company that you joined with:
Click here to cancel your account with ETM-CS.COM / NetBilling
Click here to cancel your account with CCBill
Click here to cancel your account with Epoch.com
Click here to cancel your account with Local Billing
Contact our support staff here and we will cancel your membership for you.

What payment methods do you accept?

There are many ways to join Allover30.com!
CREDIT CARD (Visa, MasterCard, JCB, Discover) - this is the easiest way to join. Simply fill in your information and the length of membership you prefer and submit. You will be directed to a secure join page where you can fill out the rest of your information in order to set up a membership. This billing is handled by a reliable, secure 3rd party billing company. The information is 100% safe, secure and encrypted for your security.
ONLINE CHECKING - this option is currently available only to our US customers. You will need to provide your bank checking account information. This billing process is handled by a secure 3rd party billing company, and your information is 100% safe, secure and encrypted.
TELEPHONE BILLING - your membership fee will appear as a one-time charge on your telephone bill. You will need to call the 1-900 number as it appears on the phone billing page and enter in the PIN number you will be given in the box.
SNAIL MAIL - if you don't have a credit card or don't want any pesky charges appearing on your phone bill, then Snail Mail might be the best option for you. You print off and complete the snail mail application along with a US funds money order. The address is provided on the snail mail application. If you choose this option, please remember to write clearly, include an email address where we can reach you, and please be patient! It can take at least 3-4 weeks for your membership to become active.
TO JOIN ALLOVER30.COM, PLEASE CLICK HERE

What do I do if I need to change my credit card on file?

For your protection we cannot change credit card information on your account.
If you need to change your credit card on file, please cancel your account and rejoin using the new credit card.

How do I view AllOver30.com movies?

All movies are available in both .WMV and .MPG formats.
To watch a movie simply go to Mature Movies section of AllOver30.com and select the movie you want to watch. Click the link under the appropriate format (.wmv or .mpg). Once your selected movie had been downloaded temporarily they will begin playing immediately with your default movie player.
If you'd like to stream our movies for immediate viewing, we'd suggest you download the QuickTime Viewer and select .mpg for format.

How do I download your movies to my computer?

To download a movie to your computer, right click on the movie clip link. Select "Save Target As" in the menu that appears. Choose where on your computer you want to save the file and click "Save". The movie will now download to your computer allowing you to view it at offline.

I Cannot View MPEG Files ( .MPG )

Download and install the RealOne Player
The below link is direct to the free .mpg player, use caution if you go to real.com as the free player is very hard to find on their website.
Download the free RealOne Player from Real.com: Download Real One

I Cannot View Windows Media Video Files ( WMV )

This is the most common player used for video/audio, and it's always good to have the latest version installed on your computer. 95% of the WMV files problem can be resolved by installing or upgrading to the latest version of Windows Media Player. If the problem still persists, completely uninstall Windows Media Player and reinstall it.
Download Windows Media Player : Download
Windows Media Player Support Centre : Windows Media Support

A movie I have downloaded appears to be corrupt. What should I do?

If you have downloaded one of our movies and believe it to be corrupt, the first thing you should do is delete your previously downloaded files and clear your cache or delete your temporary internet files and try downloading the file again.
If you still cannot get the movie to play for you, we encourage you to contact us right away so that we can look into and resolve the issue as soon as possible by Clicking Here.

I use Firefox as a web browser and cannot view the Broadband Feeds. What's up?

For Firefox users to correctly view the embedded media from our Video Feeds, you need to ensure that the most recent WMP plugins exist. Below are three small downloads that need to be saved to your Firefox Plugins directory located here: C:\Program Files\Mozilla Firefox\

npdsplay.dll: http://www.dlldump.com/download-dll-files_new.php/dllfiles/N/npdsplay.dll/3.0.2.629/download.html (this is the updated version)
npwmsdrm.dll: http://www.dlldump.com/download-dll-files_new.php/dllfiles/N/npwmsdrm.dll/9.00.00.3250/download.html
npdrmv2.dll: http://www.dlldump.com/download-dll-files_new.php/dllfiles/N/npdrmv2.dll/9.00.00.32508/download.html